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T&C's

Terms and Conditions

The owner of the online store new skanu is UAB Surkufas, (hereinafter referred to as the online store) is 304407975 (registry code), registered at Smolensko g. 10D-35, Vilnius and located at Bazilijonu g. 6, Vilnius.

The validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. For conditions nd pricing policy on shipping refer to: Delivery & Pickup page.

All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods:

  • Payment at collection from the store at Bazilijonu g. 6, Vilnius - payment can be by card or cash;
  • Visa, Mastercard, AMEX or Apple Pay provided by Stripe;
  • Methods provided by Maksekeskus AS, listed below:
  • Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay and Liisi ID
  • Latvian bank links: Swedbank, SEB, Citadele and Luminor
  • Lithuanian bank links: Swedbank, SEB and Luminor
  • Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma
  • Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
  • Visa / MasterCard credit card payments
  • Pay later solutions: Slice, Liisi ID, Finora Credit

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.

Refund Policy

  1. All goods sold by new skanu are protected in accordance with the Minister of Economy of the Republic of Lithuania 2001, June 29 order no. 217 “On Approval of the Rules of Return and Exchange of Items”. New skanu reserves all rights under applicable laws. In cases where refunds are due, funds will be paid to the buyers bank account or as otherwise determined by new skanu.
  2. All matters relating to requests for refunds, returns or replacement of goods should be sent to hello@newskanu.com
  3. Returned goods must be in original condition, including undamaged packaging.
  4. Returned goods must be unused. For items considered upon opening to be faulty please first refer to below, Is my wine corked?!. Principally, please stop drinking it if you want to return it and send a descriptive email to hello@newskanu.com with a photo of the un-drunk bottle.
  5. Receipt of purchase is required to be presented.
  6. If goods are returned as outlined above new skanu will exchange the goods with the same product. If the same product is no longer available exchange with a product of the same value may be provided. Otherwise, the amount paid for the item/s will be refunded less any delivery or other charges as may be the case.

Is my wine corked?!

Well, probably not, but maybe. If you think something is up, let’s talk it through.

But before we do that, just know that we’re on your side, we want you to love our juice and keep coming back for more so if you think something is up with your wine;

  1. stop drinking it,
  2. pour any that you can back into the bottle,
  3. take a photo of the bottle (un-drunk) and send us a descriptive email.
  4. We’ll work with you to understand what’s up. We will refund or exchange, on a case-by-case basis, if there is something up with any of the wine that we sell to you.

Wine is a complex product and there are all types of potential faults and taints. If you think you have received a faulty product, damn, that sucks! Unfortunately, it does happen and we will always look after good customers, but please follow the guide below in understanding and responding:

  1. Generally, Faults are issues from within the bottle, taints are issues coming from outside including potentially issues with the cork or closure.
  2. There are characteristics, particularly in certain types of wines, that may seem odd but are actually designed to be there and while some may find these unusual and/or unpleasant, are not actually faults at all. 
  3. Below we discuss a few of the more common issues:

What’s up?

What it’s (probably) called

What it’s about, what to do

“It’s a bit stinky”

Reductive

Sometimes a wine can give a whiff of rotten eggs or be a bit farty, particularly after first opening the bottle. Sometimes when a wine is starved of oxygen and/or sulphur is used things can get a little bit off-balance. Fortunately it’s harmless and actually usually fixable, simply decant the wine (even into another clean bottle or water jug or whatever) and let sit for a bit. Or if it’s faint, even just a bit of a wait and a swirl in the glass will “burn” it off. If you’re really put off just follow the advice above and let us know and we’ll resolve it with you.

“It tastes like vinegar”

Volatile Acidity (or VA as it’s known on the street)

Probably the most common fault, and also the most tricky to draw a line under as it’s a common character used and even desired in certain winemaking. 

Usually, if it’s really a wine that carries VA with a badge of pride, it will be in the wine description or tasting notes telling you this. Or hopefully our store staff let you know as you browse and discuss options. 

Often this comes from either deliberate use of oxygen/oxidation or sometimes accidental invasion. When deliberately done, and with deft touch, it can be one of a bunch of defining features. However, usually if it’s dominating the wine and you can barely taste or smell anything but nail polish remover something is definitely up. 

Some wines feature oxidation as a dominant character, particularly from Jura (France) and Jerez (Spain) and others who make wines in similar styles where flor (microbial layer over the wine in the barrel) is used. It often adds a nutty or caramel quality. But again if that’s the case we’ll try to let you know beforehand.

“It tastes a bit funny after I drink it”

Mousieness, Brettanomyces (brett) 

Another tricky one. Generally, more present in high acid, high solid wines and more often barrel fermented reds but can be in whites too. Brett is a type of yeast and is naturally present on skins of all sorts of fruit. At low level it is often desirable in wine but at higher levels can taste or smell like a barn or sweaty horse saddle or... caged mice and can linger at the back of the palate. And not everyone can even taste it (including winemakers) then others are super sensitive to it. It’s a tricky one… but if it’s there, then it’s there and there isn’t much that can be done about it (so there!). Nah seriously though, if you think something is up, just follow the steps above and let us know.

“This wine tastes/smells like!… not much” and/or “...mould, wet dog, wet cardboard”

It’s (maybe) corked!

or its simply 'out of condition'

It can be slight, where it just skims off the vibrancy of smell or flavour - tricky to detect unless you are really familiar with the wine (you may just think it’s a bit lamo).

Or it can be full-blown-rotten corked! Where it smells/tastes like musty, wet dog, mould or commonly wet cardboard. Plus the above lameness. 

This actually, as the name suggests, often comes from something suss with the cork itself. Often through a type of microscopic mould that loves cork. And although, there has been heaps of recent efforts to reduce it’s prevalence in the last 15 or so years it still affects approximately 1-in-25 bottles of wine. But usually, affects just a particular unlucky bottle, not the whole batch so can often be exchanged and all good. Unless there is a larger issue at the winery (bad storage etc) but that would often be picked up before the wine got to you.

As the name suggests, this just affects bottles with cork. So that one easy way to avoid it is to buy wine without cork… and one of the main reasons Australian and New Zealand wine (and other new world regions) often doesn't use cork. But then corks are apparently sexy so...

A wine may also be underwhelming and taste unimpressive if it's simply past its best (in other words old or over-aged). Yes, many of the great wines age well and can benefit from cellaring (in the right conditions) for years or even decades. However, all wines, even the very best, have a time of optimum drinking. And if a wine is drunk after this point generally it could be underwhelming and dissappointing. Unfortunately, this is not a fault with the wine. It's either bad luck, timing or cellaring, or a mixture of all three. We will rarely, if ever, stock wine that isn't drinking great and will give you an indication of cellaring potential if that's what you're looking for. But even when we do advise further ageing, we can't be responsible for the cellaring conditions which also significantly affects a wines ability to beneficially age.

If a wine for sale doesn't display/articulate a cellaring potential then it should be drunk within a year of purchase, if not sooner.  If there is the possibility that a wine is at it's peak and should not be cellared we will advise you.

 

Again, if you think you may have any of the above issues, or just would like to know more please get in touch or speak to our store staff. If you think something is up with a wine that we've sold to you, just follow the advice above and let us know and we’ll resolve it with you. And don’t worry, we’re not going to interrogate you over it, but we would like to discuss it so that we both understand whats going on with the wine and potentially that can guide you for future purchases to avoid certain types of wine.

None of the above will do you any real harm, so brush it off and move on to another delicious bottle to remove the memory of any unpleasantry. We are here to join you on a fabulous wine journey. There is no time to dwell on wine that's not delicious!

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